Reference

Terms That Cover How Your Account Works

These terms set out what you agree to when you open and use a jilibetco account — from deposits via GCash, Maya, or InstaPay through to how we handle withdrawals, account access, and disputes.

GCash, Maya, InstaPay coveredAccount access rulesDispute and closure processPhilippines-eligible players onlySubject to local law
jilibetco Terms That Cover How Your Account Works
HOW WE HANDLE COMPLIANCE

How We Apply These Terms on Your Account

Enforcement of these terms is consistent and documented. When an account action — such as a withdrawal hold or session flag — is triggered, we record the reason, the date, and the step taken. You can request that record through live chat or email at any time.

Account Security

We use OTP verification on login and on withdrawal requests. Your session data is encrypted, and we do not store raw payment credentials for GCash, Maya, or InstaPay.

Data Retention

Transaction and account records are retained as required by applicable law. You can request a copy of your account data or ask for clarification on what we hold via our support email.

Dispute Process

Raise a dispute through live chat first. If unresolved, escalate by email with your account ID and transaction reference. We aim to acknowledge formal disputes within one business day.

Terms Change Notice

Material updates to these terms are flagged on this page with a revision note. Continuing to use your account after a revision is published counts as acceptance of the updated terms.

TERMS CONTACT PATHS

Where to Reach Us About These Terms

Questions about what these terms mean for your account? Our support team covers account-specific policy questions, payment disputes involving GCash, Maya, or InstaPay, and account suspension queries. Reach out through the channel that suits you and we will respond with the relevant clause or next step.

Live Chat Open the chat widget from any page on jilibetco. Our team handles terms clarification, account-flag queries, and wallet verification questions directly.
Email Support Send a detailed message to our support address for written records of disputes or formal terms queries. Useful when you need a documented response for your files.
Account Help Centre The Help Centre on your account dashboard links specific terms sections to common account actions — GCash top-ups, Maya withdrawal holds, and InstaPay transfer queries.

Common Questions About These Terms

If something in these terms is not clear, these are the questions we get asked most often. Each answer references the specific account behaviour or process it covers.

Yes. All three payment rails are covered under the same payment and verification rules. Your wallet must match your registered account name for any withdrawal to process.

No. Each player is permitted one account. Duplicate accounts will be flagged during payment verification, and any balance in a secondary account may be withheld pending review.

Contact support via live chat with your transaction reference. If the issue is not resolved there, submit a formal email dispute. We document each step and respond to formal disputes within one business day.

A revision notice appears at the top of this page when terms change. Check this page if you receive a notification from us about a policy update to see exactly what changed.

Yes. Email our support team with your account ID and a data access request. We will confirm what records we hold and provide them in line with applicable data rules.

Suspension means your account is paused while we review a potential terms breach. We notify you by email, state the reason, and give you a path to respond before any permanent action is taken.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.