Reference

Terms, Rights, and Policy at jilibetco

These legal pages set out the rules that govern your account, your data, and how we handle transactions made through GCash, Maya, or InstaPay. Access to jilibetco is available where local law permits and to eligible account holders only.

Account TermsPrivacy & Data RightsGCash / Maya / InstaPay PolicyCookie UseContact & Requests
jilibetco Terms, Rights, and Policy at jilibetco
POLICY CONTACT

Reach Us About a Legal or Policy Matter

If you have a question about these terms, want to exercise a data right, or need to report a policy concern, our support team handles legal queries separately from general gameplay issues. Use the channels below to route your request correctly and get a response faster.

Live Chat Open the chat widget inside your account dashboard. For legal and policy queries, select the Account & Legal topic so the right team picks it up.
Email Support Send detailed legal requests, data-correction forms, or account-closure queries to the support email listed in your account settings page.
Account Help Centre The Help Centre under your account menu holds policy documents, data request forms, and escalation steps — accessible from any mobile browser or the desktop lobby.
DATA & SECURITY

How We Protect and Handle Your Information

Security and transparency are built into how we manage your account data — from the moment you link a GCash or Maya wallet to the point where a withdrawal clears to your InstaPay account. Here is what we keep, what we protect, and how you stay in control.

Data Handling

We collect only what is needed to run your account: contact details, payment method identifiers, and session activity. No excess data is stored beyond what legal retention rules require.

Cookie Use

Cookies track session state and lobby preferences — not personal financial data. You can adjust cookie settings from the footer link on any page, including on mobile.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you notice unrecognised activity, flag it immediately via live chat so we can freeze access and investigate.

Requesting Changes

Submit a data-correction or data-deletion request through the Help Centre form. We aim to acknowledge requests within the timeframe prescribed by applicable law.

Legal Policy Questions Answered

These are the questions we hear most when it comes to your rights, your account data, and how our terms work in practice.

They apply to every registered account holder who accesses the lobby where local law permits. Eligibility requirements and jurisdictional restrictions are described in the full terms document.

Yes. Submit a data-access request via the Help Centre form. Include your registered email address so we can verify your identity before releasing any account information.

Each GCash, Maya, and InstaPay transaction is logged against your account with a timestamp and reference number. These records are held for the period required under our retention schedule.

Closing your account stops new data collection. Existing records are retained for as long as legal and financial compliance obligations require, then deleted under our standard schedule.

We send a notice to the email address registered on your account before any material change takes effect. The updated terms are also published here with a revision date.

Use the live chat inside your account dashboard and select Account & Legal. For written records, email support works better — attach any transaction reference numbers to speed up the review.
Reference

Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.